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Important Update: MID transitions to new platform, Navigate

Published on in News & Insights

On the weekend commencing 27 April, the MID operated by the Motor Insurers’ Bureau (MIB) made a significant transition, moving to ‘Navigate’, a new IT platform.

The migration took place from 5 pm on Friday 26 April 2024 and 8 am on Monday 29 April 2024.

Hopefully, you have already received communication from the MIB / Navigate about this migration, but if not, immediate action is required:

    • Check your inbox and spam/junk folder for an activation email from noreply@identity.mib.org.uk to enable you to set up your new Navigate account.
    • If the email is in the spam/junk folder, ensure to add the following email address to your approved senders list: noreply@identity.mib.org.uk
    • Check your MID contact information and ensure your registered user access is active and up to date. If your account is inactive or locked, you won’t receive the activation email.
    • If you haven’t received the activation email, contact the Navigate team at engagement@mib.org.uk for assistance.

All MID portal accounts have now moved over to Navigate. This means that to continue notifying the MID of any vehicle changes yourself via the portal, setting up a new Navigate account is vital. Email reminders will be sent by the MID / Navigate advising existing portal accounts will be deactivated.

The new platform offers a different look and feel, and ensures a seamless experience for users. Here’s a link to the Navigate Quick Start guide:

https://www.mib.org.uk/replatforming/customer-support/training

Failing to update the MID / Navigate can have serious consequences. Most significantly, insurers may repudiate a claim on the grounds of non-disclosure of the vehicle if it hasn’t been added to the database when it should have been.

If you have any questions about Navigate that their team are unable to help you with, please give us a call on 01603 626155, and we will help where we can.